Higher Ground
1214 Williston Road
So. Burlington, VT 05403
Box Office/Venue/Info: 802.652.0777
General Inquiries: info@highergroundmusic.com | Box Office: box@highergroundmusic.com
Heads Up: 
We’re now cashless!
We’ve gone cashless! This is currently applicable to bar & coat check service, with our box office service to follow down the road. We accept all major payment methods (Visa, Mastercard, Apple Pay, etc).
Box Office Hours
The Box Office will be OPEN on nights we are hosting events starting at 6 PM. Please contact box@highergroundmusic.com with any questions during off hours.
Updates on show postponements / cancellations and more can be found on our website.
Where can I buy tickets to shows? What’s up with the service charges?
Tickets for Higher Ground shows can be purchased online via our website (there’s a link next to each show to buy tickets).
The service charges for online sales vary depending on ticket price, delivery method, and number of tickets. Higher Ground negotiated with several companies to ultimately provide the lowest service charges possible to the customer for online and phone sales.
Tickets for Higher Ground shows can be purchased in person at the Higher Ground Box Office located at 1214 Williston Road in South Burlington, VT starting at 6 PM on nights we are hosting events at the venue.
Please check our calendar for the most up to date information.
Please contact box@highergroundmusic.com with any questions or concerns.
I bought tickets for friends/family. How can they pick them up?
Mobile tickets can be scanned directly at the door. Proof of purchase must be shown in order to pick up tickets from the Box Office. Proof of purchase may include a valid id of the original purchaser, the credit card that was used to purchase the tickets, or an order confirmation email. The Box Office can be notified in advance to note that tickets will be picked up by someone other than the purchaser.
Are tickets refundable? What if a show is rescheduled or cancelled?
Tickets are not refundable, all sales are final.
If a show is rescheduled the new date will be posted to this website and communicated via email as soon as it is confirmed. Your ticket for the original show will be honored at the rescheduled date. If you cannot make the rescheduled date, you can request a refund before the date provided in the show update email.
If a show is cancelled and no make up date is announced then the ticket is refundable. The refund will happen automatically if you purchased with a credit card, otherwise if you paid cash you need to bring your ticket back to the place of purchase (Higher Ground Box Office) for a refund. Cash refunds are available for 30 days.
For a full breakdown of ticketing Terms & Conditions, please visit this link.
Do you offer Gift Certificates?
Yes, we offer gift certificates for tickets. They can be purchased at our box office or via our webstore.
Does Higher Ground have seating?
Higher Ground is standing room only unless otherwise noted. There is limited seating along the perimeter of the club that’s first-come, first-serve. This seating is not meant to watch the show from but as temporary respite for those who want to get off their feet for a minute. Please be considerate to offer the seating to those in need. Higher Ground does do some fully seated shows, these situations are noted in the show information. If a show is seated, the seating is always general admission, first-come, first-served.
Where can I park? Can I leave my car overnight?
First and foremost: Parking is limited so PLEASE CARPOOL. Please park in the spaces in front of Higher Ground and in the large lot on the east side of the building. Please be respectful of our neighbors and do not leave trash behind. DO NOT PARK IN THE ZACHARY’S PIZZA PARKING LOT as you will likely be towed, regardless of time or situation.
If you have too much to drink and need to leave your car behind (thanks for being responsible!!) please let a staff member know so we can make sure it doesn’t get towed in the morning.
Can I go out to my car once I come in?
Sorry, no. Higher Ground has a strict No Re-Entry policy.
Do you allow smoking or vaping?
No, Higher Ground is a completely smoke-free and vape-free establishment per Vermont’s Clean Indoor Air Act. We often have a smoking area outside but capacity is limited and it is not guaranteed. Please ask a staff member if the smoking patio is open and they’ll direct you. If you are caught smoking or vaping inside the venue you will be asked to leave and your ticket will not be refunded.
Does Higher Ground serve alcohol?
Yes, Higher Ground has three full-service bars. Two in the Ballroom and one in the Showcase Lounge. We offer a wide selection of domestic and craft beer, cider, spirits, wine, and more. To protect our customers, we follow all VT Liquor laws and regulations very closely. Some important things to remember if you are planning to consume alcohol at Higher Ground:
– You must be 21 years old, with valid photo ID
– We accept all major credit & debit cards as well as Apple Pay and similar methods. We are cashless as of January 2025.
– No outside alcohol is allowed on the property
– If you appear intoxicated we reserve the right to deny alcohol service or refuse entry to venue
– Unruly or disrespectful behavior may be grounds for you to be cut off or ejected at our discretion
I left my credit card at the bar! How do I get it back?
We keep credit cards for 30 days in our Box Office, after which they are destroyed and disposed. You must have valid photo ID to retrieve your card.
Do you have an ATM?
Yes!
Do you have a Coat Check?
Yes, during the colder months only though (Oct 1 – April 15 respectively). It’s $2.00/item, payable via Visa, Mastercard, Apple Pay, etc.
Can you recommend a hotel nearby?
There are several great hotels within walking distance of Higher Ground, however, we always recommend the Best Western & Windjammer Inn first and foremost, they offer a special Higher Ground rate for our guests – which you can automatically apply to your booking by following this link: Reserve a room here
Best Western & Windjammer Inn, 1076 Williston Road – (802)-863-1125
Closer to downtown Burlington is the Hilton Garden Inn, located at 101 Main St in Burlington – (802)-951-0099. Use this link for a discounted rate.
Does Higher Ground serve food?
We have a kitchen on site that’s primary focus is feeding our lovely touring acts! We serve a limited menu during the beginning of each show, but kitchen hours are limited and vary based on demand. We strongly recommend eating before you come to a show. Food is prepared by on-site catering company, Encore Catering. They are available for catering both on and off the premises. Email Encore at winters.shawn@gmail.com for more information.
What are the age requirements for a show?
All shows at Higher Ground are typically all ages unless otherwise noted. All children still need to have a ticket to attend, due to local fire code.
Can I take photos? Record audio or video?
Higher Ground maintains a no flash rule on photography, beyond that, the specific photo/audio/video request of each artist is honored. Most artists prohibit pro-photo rigs (SLR cameras, etc.), as well as, any video and/or audio recording.
Can I rent Higher Ground for a private party, birthday party, Record Release Party or other event?
Yes. Higher Ground is available to rent for almost any use, for almost any occasion. We’ve done full-service, seated banquets to small birthday parties. Rental rates vary depending on day of week and time of year, as well as a few other factors. Please contact info@highergroundmusic.com for more information. Please put the words ROOM RENTAL in the subject line.
How do I get my band on a bill at Higher Ground?
Higher Ground primarily books national bands or local bands that have a strong following. If you want to get started in Burlington, we suggest Nectar’s and Club Metronome as two great venues for developing bands. Opening slots are limited (most nationals bring their own support) or reserved for bands that we feel are working hard in Burlington and have developed a following.